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Mandatory information

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Exam information

Exam Name

# of Candidates

  A Candidate is the one taking the exam.

# of Sessions

  A Session is an exam seating.  The maximum for ITIL Foundation is 25.

Exam type


Paper-based via emailed PDF  

Paper-based via Courier  

Exam not required because the exam will be taken elsewhere

Exam not required because this is for knowledge and implementation, certification is not required

Exam administration

Local exam supervisor  

Web-cam Proctor  

Trainer in classroom   

Not required

Cert & Pin

Digital Certificate (PDF) included

Add Paper Certificate and Lapel Pin (shipped by EI in about 2 weeks)

Training information (Only complete if you want training)


eLearning Web (online) DVD CBT (offline) Mentored
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I want to speak to a trainer (mentor) before I buy


What format do you want the Classroom Student Manual (approximately 500 pages):


Hardcopy (includes shipping & handling)

Terms and Conditions

1) The pricing is valid for 7 days from the offer date. 2) Travel is the registrant's responsibility.  Mountainview assumes no responsibility for non-refundable travel arrangement losses resulting from course scheduling changes or cancellations.  3) Deadline for scheduling a classroom session is 4 weeks before the start date. Additional fees may apply if Mountainview agrees to waive this deadline.   4) Cancellation Policy: Unused portions of goods and services may be used towards other Mountainview training and services or may be transferred to another student (plus an administration fee).  The exam portion is 100% refundable (less an administration fee).  5)  Major credit cards, cheques, bank money transfers and Paypal accepted.  6)  Prices are subject to change at any time.  7) Exam requests must be received at least 5 business days prior to the exam date, otherwise an administration fee will be charged.

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Which ITIL® Edition 2011 PDF do you want to order:

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Service Transition  

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Continual Service Improvement


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