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Information Technology Infrastructure Library 4 (ITIL® 4)


In the first quarter of 2019, AXELOS Global Best Practice released ITIL® 4, the world’s most widely accepted service management framework.  The new release of ITIL® 4 is aligned with value to the business and technology world, and integration with Lean IT, Agile Scrum, DevOps and digital transformation. ITIL 4 is much more relevant to developers, practitioners and businesses as a whole through a holistic view of delivering products and services.

Click here for ITIL 4 Foundation eLearning and Exam

ITIL 4 supports the existing investment that people and organizations have made into ITIL, as it is an expansion on the existing framework. That investment is protected because ITIL 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world. For FAQs click here.

However, ITIL V3 (2011) remains as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. All certifications for ITIL will remain valid following the update and will continue to be recognized as valuable certifications globally.

The presentation illustrates the evolution of ITIL.  Click here for full screen.

The Certification scheme

ITIL® Master
ITIL® Managing Professional (MP)   ITIL® Strategic Leader (SL)
ITIL® Specialist

Create Deliver Support

ITIL® Specialist

Drive Stakeholder Value

ITIL® Specialist

High Velocity IT

ITIL® Strategist

Direct Plan Improve

ITIL® Strategist

Direct Plan Improve

ITIL® Leader

Digital IT Strategy

ITIL® Foundation

Copyright © AXELOS Limited 2022. Used under permission of AXELOS Limited. All rights reserved.’’ The AO must amend this accordingly.

  • ITIL® 4 Foundation exam is currently available
  • The rest of the intermediate and advanced exams will be available H2 2019

ITIL® Managing Professional (MP) 

  • Targets IT practitioners working within technology and digital teams across businesses
  • The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows
  • To obtain the designation ITIL® Managing Professional, the professional must complete all modules in each stream, with ITIL® Strategist being a universal module

ITIL® Strategic Leader (SL) 

  • Recognises the value of ITIL, not just for IT operations, but for all digitally enabled services
  • Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy
  • To obtain the designation ITIL® Strategic Leader, the professional must complete all modules in each stream, with ITIL® Strategist being a universal module

Transitioning from ITIL V3 to ITIL 4

We would like to recognize the achievements of individuals who have progressed through the ITIL v3 certification scheme. To this end, Axelos has created the ITIL Managing Professional Transition Module. It is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme. Those with 17 ITIL v3/2011 credits can:

  • take MALC and become an ITIL v3 Expert (which will remain being recognized)  OR
  • skip MALC and take ITIL 4 Managing Professional Transition Module and get the ITIL 4 Managing Professional Designation

Candidates with less than 17 credits are encouraged to continue to take ITIL v3 courses to build your credits to 17 so you are able to transition to ITIL 4 certification. The v3 courses are expected to continue until mid-2020. Mountainview will continue to offer the ITIL v3 courses and help you with your certification process.

If a candidate has achieved ITIL v3 Expert, they can take the ITIL Managing Professional Transition module as soon as it is released to achieve the ITIL Managing Professional designation.

Contact us for more information

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