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Workshops and Custom Training

The following list is only a sample of the available topics
PMBoK, COBIT, ISO20000, ISO 27002, BSC, ISO9000, 6 Sigma and relationships to ITIL

Problem Management - Root Cause Analysis

Sarbanes-Oxley and COSO Treadway Commission
Bill 198 and the Ontario Security Commission
Health Insurance Privacy Act
Controlled Objects in IT 4.1 - changes from 3.2
IT Governance: The Theory and the Reality
Executive Overview of ITIL: Business Rationale, ROI, value proposition - target audience: CxOs, VPs, Directors
Rapid IT Service Management
Enabling Sarbanes Oxley with COBIT, ITIL, ISO20000, CMM, ISO17799
Sarbanes Oxley and COSO Treadway Commission
Capability Maturity Models - Integrated
Microsoft Operations Framework
HP ITSM Reference Model
IBM IT Process Model
ISO 20000 and BS15000
Zachman Framework Enterprise Architecture
Deming Total Quality Management
Projects in Controlled Environments version 2
ISO 17799 Security framework - includes BS7799
Project Management Body of Knowledge
Process Control - BPMN, IDEF, UML and other methods
Overview of the relationships between all of the frameworks/models above
Advanced ITSM Process Design and Implementation - Part 1
Advanced ITSM Process Design and Implementation - Part 2
ITIL® Business Perspective
ITIL® Planning to Implement Service Management
ITIL® ICT Infrastructure Management
ITIL® Security Management
ITIL® Application Management
PRINCE2® for Project Management and ITIL®
ISO 17799 and ITIL
COBIT and ITIL
Six Sigma and ITIL
Sarbanes-Oxley Compliance (SOX) using COBIT, ISO 17799, ITIL®
BS15000 and ITIL
ISO20000 and ITIL
Overview of COBIT, ISO20000, ISO 27002, BSC, ISO9000, Six Sigma and relationships to ITIL
Advanced ITSM Process Design and Implementation - Part 1
Advanced ITSM Process Design and Implementation - Part 2
ITIL® Business Perspective
ITIL® Planning to Implement Service Management
ITIL® ICT Infrastructure Management
ITIL® Security Management
ITIL® Application Management
PRINCE2® for Project Management and ITIL®
ISO 17799 and ITIL
COBIT and ITIL
Six Sigma and ITIL
Sarbanes-Oxley Compliance (SOX) using COBIT, ISO 17799, ITIL®
BS15000 and ITIL
ISO20000 and ITIL
World-wide Accedited ITIL Training and Courseware

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