Mountainview ITSM

Certification

ITIL®  20000  27000  more

Venues

eLearning  Virtual  Classroom  Exam Only

Courseware

License  Corporate

References

Downloads  Primers  Reviews  Search

ITIL Foundation Sale

ITIL Intermediate Sale

ITIL Expert Sale

India Prices

Select Primer: Navigator  ITSM  ITIL  20000  27000  38500  COBIT  TOGAF  PMBoK  PRINCE2  Six Sigma

ISO/IEC 20000 Primer

Overview

International Standard Organization (ISO) and International Electrotechnical Commission (IEC) - ISO/IEC 20000 is an international standard for IT Service Management.  ISO 20000 represents a vendor neutral specification for service management.  This means that an organization does not have to align to pure ITIL, MOF, or a proprietary framework.  For example the specification states that "incidents must be recorded" and not that it must follow the ITIL® Incident Management process workflow.

Specifications

  • ISO/IEC 20000-1 Service management system requirements

  • ISO/IEC 20000-2 Guidance on the application of service management systems

  • ISO/IEC 20000-3 Guidance on scope definition and applicability of ISO/IEC 20000-1

  • ISO/IEC 20000-4 Process reference model

  • ISO/IEC 20000-5 Exemplar implementation plan for ISO/IEC 20000-1

  • ISO/IEC 20000-9: Guidance on the application of ISO/IEC 20000-1 to the cloud

  • ISO/IEC 20000-10: Concepts and terminology for ISO/IEC 20000-1

  • ISO/IEC 20000-11: Guidance on the relationship between ISO/IEC 20000-1: ITIL

  • ISO/IEC 20000-12: Guidance on the relationship between ISO/IEC 20000-1: CMMI-SVC

 

World-wide Accedited ITIL Training and Courseware

  

Contact us   Accreditation  About us   Consult & Audit  Partners   Alumni   Trainers  Careers

AXELOS Partner

TwitterGoogle +1StumbleuponFacebook LikeLinkedinPinterest

   Mountainview ITSM © 1992-2018

Trademarks and Terms & Conditions of Use

No part of this website may be reproduced in any form without the written permission of both Mountainview and AXELOS Limited. Permission can be requested at info@mountainview-itsm.com and licensing@AXELOS.com.