Standard Organization (ISO) and
International Electrotechnical Commission (IEC) -
ISO/IEC 20000 is an international standard for IT Service Management. ISO 20000 represents a vendor neutral specification for service
management. This means that an organization does not have to align to
pure ITIL, MOF, or a proprietary framework. For example the
specification states that "incidents must be recorded" and not that it must
follow the ITIL® Incident Management process workflow.