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ITIL®

F: Foundation

SO: Service Operation   ST: Service Transition   SD: Service Design    SS: Service Strategy    CSI: Continual Service Improvement

OSA; Operational Support & Analysis    RCV: Release Control & Validation     SOA: Service Offerings & Agreements     PPO: Planning Protection & Optimization

MALC: Managing Across the Lifecycle

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Terms and Conditions

1) The pricing quotes are valid for 7 days from the offer date. 2) Travel is the registrant's responsibility.  Mountainview assumes no responsibility for non-refundable travel arrangement losses resulting from course scheduling changes or cancellations.  3) Deadline for scheduling a classroom session is 4 weeks before the start date. Additional fees may apply if Mountainview agrees to waive this deadline.   4) Cancellation Policy: Unused portions of goods and services may be used towards other Mountainview training and services or may be transferred to another student (plus an administration fee).  The exam portion is 100% refundable (less an administration fee).  5)  Major credit cards, cheques, bank money transfers and Paypal accepted.  6)  Prices are subject to change at any time.  7) Exam requests must be received at least 5 business days prior to the exam date, otherwise an administration fee will be charged.

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