The course outline is
based on the latest syllabus from the ITIL® Official
Accreditor.
Course Contents
ITIL Service Transition:
Introduction and Overview
-
Purpose
and objectives
-
Linking
service transition to other ITIL lifecycle
stages
-
How
service transition creates business value
-
Service
transition principles: the concept of
service and the role of utilities and
warranties
Key Principles of Service
Transition
-
Establishing a formal policy and common
framework for implementation of all required
changes
-
Supporting knowledge transfer, decision
support and the reuse of processes, systems
and other elements
-
Anticipating and managing course corrections
-
Ensuring
involvement of service transition
requirements throughout the lifecycle
-
Optimizing service transition performance
and typical metrics that can be used
Primary ITIL Processes within
Service Transition
Change management
-
Managing
changes in a controlled and consistent
manner with minimum disruption
-
Maintaining standardized methods for
efficient and prompt handling of all changes
-
Acknowledging and reducing business risk
Service asset and configuration
management
-
Identifying, controlling and accounting for
service assets and CIs
-
Recording
all changes in the configuration management
system
Knowledge management
-
Enabling
informed decision-making with a service
knowledge management system
-
The
Data-to-Information-to-Knowledge-to-Wisdom
structure
Release and deployment management
-
Assembling and positioning all aspects of
services into production
-
Establishing effective use of new or changed
services
-
Delivering changes at optimized speed, risk
and cost
Other considerations
-
Transition planning and support
-
Service
validation and testing
-
Evaluating performance vs. expectations
Managing People through Service
Transitions
-
The
nature, purpose and value of supporting
service transition activities
-
Managing
communications and commitment
-
Managing
organizational and stakeholder change
-
Stakeholder management
-
The role
and requirements of service transition in
other ITIL processes
Organizing for Service Transition
-
Roles and
responsibilities
-
Applying
service transition to multiple circumstances
-
Identifying the organizational context
Technology-Related Issues
-
Defining
technology and tool requirements
-
Analyzing
the technology requirements for the elements
of service transition
-
Supporting service transition through
technology
-
Integrating service transition into the
entire lifecycle
-
Matching
technology to the organizational situation
Implementing and Improving
Service Transition
-
Implementing service transition in a virtual
or cloud environment
-
The
challenges facing service transition
-
Identifying CSFs and risks that affect the
viability of new and changed services
-
Establishing critical success factors and
Key Performance Indicators (KPIs)
-
Estimating benefits and risks for new or
changed services
-
Incorporating external factors into the
analysis
The ITIL® Official
Accreditor changes the course syllabus periodically
and we as an Accredited Training Organization must
keep current with the latest version of the
syllabus. For the latest version of the course
syllabus visit the ITIL® Official Site.
Our course is updated as soon as the
ITIL® Official Accreditor has made a change to the
syllabus to ensure that student is studying the
material that is in scope.
Our course is designed to be true to
the ITIL® books. You will learn core ITIL® content.